These General Conditions govern the use of the digital platform (hereinafter, the “Platform” or the “Marketplace”), accessible through the Company’s website domain and managed by Drilldown S.r.l., with registered office in Milan, Viale Isonzo 8, C.F./P.IVA 12392590969 (hereinafter, the “Company”).
Through the Platform, the Company allows users (hereinafter, the “Users”) to view and purchase food products sold by third parties (hereinafter, the “Sellers”).
The Company operates as a digital marketplace, providing the technology required for publishing catalogs, internationalizing them through scalable technology, enhancing the user experience through the application of proprietary nutritional filters, and managing the cart, the payment process, and operational support. The Company is not a contractual party to the sale and purchase of the products offered by the Sellers.
The Platform hosts exclusively products offered by third-party Sellers, who act in complete autonomy in managing their catalog, logistics, and commercial relationship with the User.
The purchase agreement is deemed to be concluded directly between the User and the selected Seller.
The Company acts as a facilitator of the transaction, without holding ownership of the goods or assuming responsibility for their availability, quality, conformity, or fitness for use.
The Platform allows the User to create one or more carts, each referring to a single Seller, and to complete the purchase directly on the website through secure payment systems.
Payment is collected by the Platform as the entity appointed by the Seller, with automatic crediting to the same, net of the agreed commissions.
The completion of the order is confirmed by e-mail to the User and the Seller. The latter is responsible for order processing, shipping, and after-sales support.
The invoice and/or proof of payment relating to the purchase is issued directly by the Seller, based on the tax details provided by the User when placing the order.
The Company is not responsible for any errors or omissions in the data entered, nor can it intervene in the tax management of the transaction.
The Seller is solely responsible for order fulfillment, the choice of carrier, shipping timing, and communication of the tracking code where applicable.
Any delays, delivery errors, damage, or shortages must be reported to the Seller, who is required to provide a response in accordance with its own general conditions.
The Company may provide a general support service to facilitate communication between the User and the Seller, without assuming direct responsibility.
The right of withdrawal is granted to the User within the limits set forth by Legislative Decree 206/2005 (Consumer Code) and is exercised directly against the Seller.
The methods and time limits for withdrawal are set out in the Seller’s contractual documentation or may be requested through the contact form available on the Platform.
The Company assumes no responsibility regarding:
a) the truthfulness, completeness, or updating of the information provided by the Sellers; b) the actual availability of the products offered; c) order fulfillment, delivery, and management of returns; d) after-sales assistance and any disputes between the User and the Seller.
The Company guarantees the proper technical operation of the Platform, the reliability of the payment systems used, and the adoption of high security standards.
The Company reserves the right to modify these General Conditions at any time. The changes will take effect from the date of publication on the Platform and will be deemed accepted by Users through continued use of the Platform.
These General Conditions are governed by Italian law.
For any dispute that may arise between the Parties regarding the interpretation, validity, or execution of this document, the Court of Milan shall have exclusive jurisdiction, without prejudice to the protection reserved to the User under the applicable consumer protection legislation.
For any request for information, support, or assistance, the User may contact the Company at the following details:
Drilldown S.r.l. Viale Isonzo 8, 20135 – Milan (MI) Email: info@tuduu.it
